Latest

Building Trust with AI: Why Empathy and Emotional Intelligence Matter in Chatbots

Emotional Intelligence

Building Trust with AI: Why Empathy and Emotional Intelligence Matter in Chatbots

Emotional intelligence in chatbots refers to their capacity to recognize, interpret, and respond appropriately to the emotional states of users. Unlike traditional chatbots that offer scripted or transactional replies, emotionally intelligent chatbots analyze tone, sentiment, and conversational context to tailor their responses in a way that feels genuinely supportive and

By Shreyak Singh